VastPark applications fail to connect to the Webservice¶

Symptoms

• The Creator fails to log you in with your VastParkID (Note: your VastParkID is not the same login used for this website!)
• The Creator has an empty Library listing
• Login works for all of the applications but subsequent attempts to download from the Webservice fail
• A valid IMML document fails to load in either the Player or Creator (you see a “could not locate remote server” error)

Known Causes

• Networks within certain educational and corporate institutions require internet traffic to flow through their proxy server or they are blocked by their firewall
• Your ISP uses a transparent proxy. Known ISP’s employing a transparent proxy include:
  • SingTel (SingNet) in Singapore

Solution(s)

Assuming normal internet connectivity in a regular web browser, contact your network administrator for proxy settings.

• The Common directory shared by all the applications
• The root directory of each application

The recommended location is the VastPark Common directory.

Before beginning the following steps, please close any running VastPark applications.

To access your common directory, go to Start->Run, paste the following then hit enter:

%USERPROFILE%\Local Settings\Application Data\VastPark\common

Inside that directory you will need to make a file called proxy.xml that contains the following:

1 <?xml version="1.0"?>
2 <WebProxySettings xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
3   <BypassLocal>true</BypassLocal>
4   <Host>proxy.somewhere.com</Host>
5   <Port>8080</Port> 
6 </WebProxySettings>

...where the Host and Port entries match what your network administrator has given you.

Save the changes to that file and run any one of the VastPark applications you were having difficulty with previously and verify this change has fixed the problem.

Downloads

The following downloads have been tested on their respective networks and are verified as working. Make sure you rename the download to proxy.xml!

Singtel/Singnet: attachment:singtel_proxy.xml